terms & conditions



FlowerOffice Ltd trading as “BlackLeaf Events”
Terms and Conditions for Client – Please read thoroughly before making any bookings



1. Parties to the Contract:

1. “Company”: Means FlowerOffice Ltd (UK 04828805) trading as ”BlackLeaf Events”

2. “Client”: Means the individual, company or other legal entity placing an order for goods and/or services with the “Company”.


These terms and conditions are applicable to all contracts for the provision of goods and services.

The “Company” & the “Client” agrees to be bound by these terms and conditions.

All booking confirmations made by phone, email or post however are subject to these terms and conditions. The “Company” accept no variation of these terms and conditions unless agreed in advance in writing by a Director.


2. Payment/Deposit/Cancellation

1. In order to secure goods or services with the “Company”, we require a 50% deposit of your total contract price unless you are an account “Client” with other payment terms.

2. The Contract price is either fixed price or estimated price. An estimate price is where a final cost cannot be ascertained at time of booking.

3. The “Client” can cancel the contract up to 28 days prior to the event date and the deposit becomes fully refundable. For cancellations less than 28 days the deposit is not refundable.

4. An account “Client” cancelling less than 28 days, 50% of the contract price becomes payable in 7 days.

5. Cancellations must be received in writing or email 28 days prior to the event date. All cancellations will be acknowledged in writing or email within 24 hours of receipt.

6. For Cancellations of less than 14 days’ notice the “Company” can demand the full payment of the full contract price.

7. Non-account “Clients”, the balance of the contract price becomes payable 7 days prior to the date of the event. Any additional costs during the event to be paid no later than seven days following the event date.

8. Non-account “Clients”, if full payment is not received by the event date, the “Company” will be unable to provide our services and any deposits pre-paid will not be refunded.

9. The “Company” shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond their control.

10. “The Company” provide a highly professional and entertaining service but is not responsible for the success or non-success of an event.


3. Bookings

All written quotations will be valid for seven days from the date of enquiry. The “Company” cannot guarantee that your date will be available after these seven days. The "Company" has a minimum order value on all event bookings.


“Client” access responsibility:

The “client” is responsible to supply to the event (where applicable):

1. Suitable parking

2. Suitable loading and unloading

3. Suitable power supply (13 amp socket) for bars.

4. Suitable floor for the bar

5. Correct venue address

6. Correct venue date and time.


Failure of the “Client” to provide any the above may result in delays which will not be the responsibility of the “Company”. Parking fines occurred due to the lack of adequate parking provision by the 'Client' will be paid immediately by the 'Company' and all associated costs will be passed to the 'Client'.


The "Company" accepts no responsibility for the failure to access, or lateness to access any event due to reasons including, but not limited to, strikes, terrorist threats or attacks, road closures, demonstrations, severe traffic, vehicle breakdown, accidents, severe weather, public transport delays and cancellations, sudden illness etc. We suggest the "Client" insures their event against such situations as the "Client" may still be liable for full payment of the event.


4. Bartender Hire

1. The bartender(s) will provide service for the agreed service hours from their start time until the end time, as dictated by your booking and confirmed with you on your invoice. Please note that BlackLeaf Events have a 5 hour minimum booking time, although this time can include set-up and breakdown. This time cannot be adjusted within 12 hours of your event start time and cannot be adjusted by any more than three hours either earlier or later than the original start and end times. The bartender(s) reserve the right to not provide service after the end time unless the “client” signs the appropriate bartender’s job sheet (provided at every event)

2. The “Company” will always make drinks making our priority. When hiring a flair bartender, the “Client” should bear in mind that if the bar is busy, the bartender may not have an opportunity to flair and entertain. The “Company” would rather ensure that clients have their drinks over entertainment. If the “Client” prefers otherwise, the “Client” is to issue written instructions to the “Company”.

3. If the “Client” provides their own stock, glassware, bar, and / or ice, the “Company” will advise on this with an Event Guide service. If the “Client” provides inadequate or poor supplies of any of the above, this may impact on the enjoyment of your drinks.

4. The “Company” providing this service estimate for a reasonable number of drinks per person agreed in advance with the “Client”. If the “Client” supplies incorrect information relating to the number of guests, our estimations will be incorrect and this can jeopardise the longevity of drinks supplies.

5. We do not provide an unlimited amount of drinks when supplying this service. Any stock remaining at the specified end time will be taken back by the “Company”. Stock which has been paid for by the "Client", although bought by the "Company", which the "Client" does not wish to keep can be taken by the "Company" and, after negotiation, may be given a credit of up to a maximum of 25% of the original cost price. Any additional time requested on the night will be calculated after the event and invoiced accordingly to the “Client” at a rate of 1.5 times the original hire cost.

6. If we are required to purchase any additional stock due to the customer not providing enough for the event, we will always add a 20% management fee to the invoice and add the VAT on top of the invoice total. This is agreed by our team being asked to provide additional stock and is non-negotiable.


5. Equipment:

1. All equipment, including mobile bars, bar equipment, glassware and branded equipment etc. remain the property of the “Company”. This includes equipment purchased for use at individual events.

2. Mobile bars and other equipment which are damaged or lost by the “Client”, guests or their customers will be billed to the “Client” at cost plus 20%. This will become payable by 7 days after the event. The “Client” is also responsible for any losses for equipment or other items left overnight for collection the next day.

3. The “Company” does not accept responsibility for public liability in connection with any hire. The “Company” is not responsible for any injury or damage to persons or property arising from the use of the Equipment.


6. Storage & Transportation of Clients Goods and Equipment


1. The “Company” will normally store goods and equipment for the “Client” free of charge. However, any changes made to this arrangement will be advised with 28 days written notice.

2. The "Company” does not accept liability for any damage or loss of goods or equipment stored or transported by the “Company” on behalf of the “Client.” If the “Client” wishes to insure their goods whilst being stored or transported with the “Company”, they need to advise the “Company” of the value of the goods and the “Company” will recharge the cost onto the client.

3 From time to time the "Company" will store stock and goods on behalf of the "Client". These goods will be stored for a maximum amount of time unless otherwise agreed. Time limits include:

  • Open and perishable stock: immediate disposal - no credit
  • Beer & soft drinks - 3 months or BBE date, whichever comes first - disposed of with no credit
  • Wine, sparkling & spirits - 12 months then disposed of. A credit of 50% of the BlackLeaf Events invoice value of the goods disposed of will be held on account for future events only.

7. Mobile Bars

1. When mobile bars are hired by the “Client”, the “Company” will aim to provide this from our own resources however, in some circumstances the “Company” may have to use a third party who may want to deliver on different days surrounding the “Clients” event. In this case, the “Company” will liaise between the “Client” and the third party to ensure delivery and collection are briefed and well prepared correctly in the interests of all parties.
2. All equipment, including bars, are audited before and upon collection. If any equipment or bars are returned in a state unfit for use i.e. broken, damaged, cracked panels etc. then the 'Client' will be required to pay an additional damage invoice. This will be charged at cost plus 20% management charge.
3. Where the "Client" hires mobile bars as a dry hire only, the hire period is deemed as being for the one event as invoiced. If the bars are to be used for multiple events after the initial hire period as agreed, the hire will be charged an additional fee.

4. The foldable mobile bars weigh approx. 72.6kg each. The “Company” will set up the mobile bars unless otherwise advised by the “Client.” Should the “Client” choose to set up, breakdown or move the mobile bars the “Company” is not responsible for any resulting injury or damage to persons or property. If the “Client” wishes to set up, breakdown or move the mobile bars, they must comply with the instruction leaflet provided. If at any time the mobile bars are moved, a minimum of two persons must carry the bars.


8. Bar Signage

1. The “Company” can arrange bar signage through suppliers for the “Client.”
2. Signage at all times remains the property of the “Company.” The “Company” will quote should the “Client” wish to retain the signage.


9. Glassware

1. When glassware is hired by the “Client”, the “Company” will aim to provide this from our own resources however, in some circumstances the “Company” may have to use a third party company who may want to deliver on different days surrounding the “Clients” event. In this case, the “Company” will liaise between “Client” and the third party company to ensure delivery and collection are briefed and well prepared correctly in the interests of all parties.

2. All glassware is audited after the event and ifany glassware is returned in a state unfit for use i.e. broken, chipped, cracked etc then the 'Client' will be required to pay an additional invoice of £2.00 plus VAT for each broken glass. The 'Company' will also charge you for the replacement of any glassware storage boxes that are returned damaged. This will become payable by 7 days after the event. We require that all glasses are emptied of contents and placed back within the glassware racks provided for you before collection.


10. Draught Beer Dispensing Units

1. When one of our draught beer dispensing unit is hired by the “Client”, the “Company” will aim to provide this from our own resources however, in some circumstances the “Company” may have to use a third party company who may want to deliver on different days surrounding the “Clients” event. In this case, the “Company” will liaise between the “Client” and the third party company to ensure delivery and collection are briefed and well prepared correctly in the interests of all parties.

2. The draught beer dispensing unit is audited before and after the event and if the machine is returned in a state unfit for use i.e. broken, split cables etc then the 'Client' will be required to pay an additional invoice of the cost to replace the unit or damaged part plus 20% plus VAT. The 'Company' will also charge you for the replacement of any storage boxes that are returned damaged. This will become payable by 7 days after the event. We require that all beer lines are emptied of contents by the "Client" before collection.


11. Bespoke Cocktail Recipes/Menus

1. The “Company” can provide bespoke cocktail recipes and menus upon request from the “Client”. These recipes and menus remain the property and right of BlackLeaf Events, unless written permission from a Director is given and the recipes have been purchased by the “Client”. Bespoke menus are written solely for use at the one event we are booked to attend. Menus cannot be re-used by the “Client” without written permission from a Director of the “Company”.


12. Exhibition Stands

1. All exhibitions stand requests require a full briefing from the "Client", including but not limited to show description, venue restrictions, space measurements and dimensions, stand type (shell scheme etc), access and loading details.

2. It is the responsibility of the "Client" to guarantee contractor passes for exhibition stand builds and de-rig

3. The "Client" must be in attendance or easily contactable during the stand build in the case of problems.

4. The "Client" accepts full responsibility for all goods, stock and hire items on the stand until such a time when the "Company" has loaded them and taken control over them. The "Company" take no responsibility for lost, stolen or damage goods for unsupervised stands.

5. Where items are collected from a stand and taken back to the "Company's" warehouse and redelivered to the "Client" post event and not stored for future events, additional costs will be incurred.

6. The "Client" is responsible for their own goods and stock whilst in storage with the "Company" and should be insured by the "Client".


13. Complaints

1. The “Company” treats all complaints about its service, either in advance, during or after an event seriously. If The “Client” is not happy with the service during the party, the “Client” is to speak with the “Company” staff on site and see if the problem can be rectified. If this is difficult or unrealistic to do, the “Client” is to call the out of hours mobile number on your pre-arrival document and the “Company” will do everything it can to resolve the problem.

2. The event cannot be replicated at a later date, so the “Company” needs to know as soon as possible if there is a way to enhance the “Client’s” enjoyment of the event . For complaints made post-event, the "Company” requests the “Client” to make video or photographic evidence available where possible in order to assist their claim, as well as noting down issues on the bartender’s job sheet at the end of the night in order for the bartender(s) to view these and verify the validity of them.


14. Licensing

1. The “Company” is not responsible for acquiring temporary event notices for paid bar events unless required to in writing and therefore is also not responsible for any breaches of licenses outside of the “Company” control. The “Company” are fully licensed and promotes responsible drinking with drinkaware.co.uk


15. Rates

1. Rates and invoices are subject to change without notice dependant on the “Client’s” requirements, additional hours and stock. Any additional hours not previously discussed will be charged at the full hourly rate, regardless of discount applied at the time of booking.


16. Over 18 Years

1. When hiring a service that provides alcohol, the “Client” must be over 18 years of age to book this service.


17. Change of Terms & Conditions

1. The above Terms and conditions are subject to change at the discretion of the “Company” where the “Company” has grounds deemed necessary; any changes will be placed on the web site found at www.blackleafevents.co.uk/terms-conditions/


18. Law and Jurisdiction

1. These Terms and Conditions are governed by and interpreted according to English Law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.